Robust customer support service & process not only helps companies in reducing their costs but also helps in customer satisfaction. ABSTech’s Customer Support solutions are able to impact your business in a positive way using the right combination of process, knowledge, domain expertise & technology.
We provide customer support solutions that can be deployed remotely & are knowledge intensive. We have the expertise for providing varied solutions, be it setting up of entire customer support team or for outsourcing technical support teams. Whatever the use case, you will find our solutions high in quality, scalable, cost efficient & with latest technology. We provide comprehensive support across a broad spectrum of product & services. We also provide customized solutions to our clients.
Our customer support services include:
- 24 x 7 customer support through the telephone, email and chat.
- Detailed knowledge base FAQs and solutions database are used for providing information and troubleshooting purposes.
- Service request management (maintaining log, prioritization, tracking, research, resolution , dispatch/escalation and follow-up of issues at help desk).
- Escalations management through voice and e-mail.